Shipping policy
Welcome to TheFramesHouse. We are committed to delivering your orders safely and on time. Please read our shipping policy below.
Order Processing
- All orders are processed within 1 business day.
- Orders placed after 4:00 PM IST will be processed on the next business day.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping & Delivery
- Free Shipping is available on all orders across India.
- Once your order is dispatched, it is typically delivered within 6–7 business days.
- Delivery timelines may vary depending on your location, courier service availability, weather conditions, festivals, or other unforeseen circumstances.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) for your convenience. You can pay for your order in cash at the time of delivery.
Order Tracking
Once your order has been shipped, you will receive:
- A shipment confirmation email.
- A tracking number via Email and WhatsApp.
You can use the tracking number to monitor your shipment's delivery status.
Shipping Delays
While we make every effort to deliver your order within the estimated delivery timeframe, delays may occasionally occur due to:
- Severe weather conditions
- Public holidays
- Natural disasters
- Courier partner delays
- Remote delivery locations
- Other unforeseen circumstances beyond our control
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and other delivery details are accurate while placing your order. TheFramesHouse is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Need Help?
If you have any questions regarding your order or shipping, our customer support team is happy to assist you.
TheFramesHouse
Customer Support
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST